With unsolicited and unwanted email becoming a larger problem, email services have made their spam filters more stringent. Unfortunately, these tougher guidelines for filtering can cause legitimate emails to be mistaken as spam. To make sure you continue receiving our mailings, we suggest that you follow the instructions below and add us to your whitelist. A whitelist is a list of email addresses that you want to receive email from. Adding an address to your whitelist ensures that email from that address will not be filtered as spam.
Here are whitelisting instructions for some of the major email service providers. The minimum we suggest you do is to add the 'from' email address ([email protected]) into your email system's address book.
Please insert the From address you are whitelisting for [email protected] using the instructions below:
If the mailing is in your SPAM Folder, you can open the email and click the "This Is Not Spam" button.
Add the From address you want to receive mailings from to your Gmail Contacts List:
If the mailing is in your SPAM folder, check the box next to the mailing and click the "Not Spam" button along the top.
Add the From address you want to receive mailings from to your Hotmail Safe List:
If the mailing is in your "Junk E-Mail Folder", open the email and click the "Not Junk" button.
You should also check that the mailing's email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to "Blocked Senders List" instead of "Safe List". If you see the mailing's from address on this list, select it and click the Remove button.
Add the From address you want to receive mailings from to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.
Add an address into your Personal Address Book:
White list your Personal Address Book:
If the mailing is in your junk folder, right-click the mailing and choose "Mark -< As Not Junk".
Set up a filter to redirect the mailing you want to receive into your inbox:
Add the address you want to receive mailings from to your Safe Senders list:
If you are using a different version of Outlook you can add the mailers From address to your Address Book. This can be done by opening the email, right clicking the From address, and selecting "Add To Contacts". You can also access your Address Book via the tools drop down menu.
Set up a filter to redirect the mailing you want to receive in your inbox:
If the mailing is in your Yahoo Bulk Folder open the email and click the "Not Spam" button. You should also check that the mailing's email address is not in your "Blocked Addresses" list. You can find your "Blocked Addresses" list by clicking "Mail Options" and then clicking the "Blocked Addresses" link under the Spam column. If you see the mailing's from address on this list, select it and click the "Remove Block" button.
The most common way to whitelist an address is to add it to your address book, white list, or safe list. There is no universal way to whitelist an address, so if this is not an option, you will have to consult the help section associated with your email application. They should have instructions on how to whitelist an address there.
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